Maintenance plans for sites that cannot afford casualness.
Cross-platform website care plans. WordPress, Shopify, custom Next.js. Senior engineers on rotation, monthly reports that mean something, and an SLA you can hand to procurement.
Coverage
Engineers
Performance
Reporting
Why this exists
Cheap maintenance is a script. Yours deserves more.
The cheapest care plans run a script that bulk-updates plugins/apps, takes a backup, and emails a colourful PDF. They handle the easy 90% — and miss the 10% that breaks production. A Haxtiv care plan is run by senior engineers who know the site, stage every meaningful update, monitor real-user performance, and respond to incidents like the people who built the site.
What we hear most
Common reasons brands move maintenance to us.
Plugin or app update broke something
An update touched a critical component and a template stopped rendering. Nobody noticed for two days.
Backups exist but nobody has tested them
Daily off-site backup. Never been a successful restore drill. When something goes wrong, it's improvised.
Performance has regressed
LCP creeping. CLS amber. Care plan does not look at CWV. Site is fine until a campaign and then it is not.
Reports do not say anything
Monthly PDF arrives. Shows uptime and updates. Does not say what was at risk, what was fixed, what's next.
Nobody owns it
Friday-afternoon issue, you have to figure out who is on the hook before you figure out what to do.
What we deliver
What's included on a Haxtiv care plan.
Three plan tiers built around site size and the seriousness of what it carries.
Updates & releases
- Core, theme, plugin/app updates reviewed by a senior engineer
- Major updates staged and tested before production
- Release notes recorded for every change
- Optional opt-out on updates not worth the risk
- Automated rollback if a deploy breaks the front-end
Security
- Hardening: file permissions, secrets, role audit
- WAF (Cloudflare or platform-native)
- Login protection: 2FA, brute-force, audit log
- Vulnerability watch: CVEs cross-checked against installed software
- Monthly security review with written report
Performance
- Real-user CWV monitoring (LCP, CLS, INP) per template
- Monthly tune: image policy, cache, render-blocking, queries
- Cache strategy reviewed quarterly
- Database / data-store hygiene
- Lighthouse and PageSpeed runs for every release
Backups & recovery
- Daily off-site backups, 30-day retention, encrypted at rest
- Quarterly restore drills — tested, recorded, reported
- Documented recovery runbook for on-call
- Database snapshots before every release
- Optional staging environment refreshed on demand
Reporting & support
- Monthly report: what changed, what was at risk, what's next
- Slack or email channel for the team — same-day responses
- Quarterly site review with senior engineer
- Incident response with 24h or 4h SLA depending on tier
- Bank of senior dev hours included for small changes
Process
How this service runs end to end
The same six-step shape we use across every Haxtiv project — adapted to the specifics of this scope.
01
Discover
Audit, intent, and the part nobody is saying out loud
We open with a working session — not a deck. We pull analytics, crawl the existing site, audit the brand, and interview the people closest to revenue. We surface the friction inside the team, not just the friction on the screen.
02
Define
Sitemap, story, and the metrics that actually matter
We define the audience journeys, the commercial pages we are willing to defend, the SEO architecture, and the measurable outcomes. You get a shape of the project that survives feedback because it was built on evidence.
03
Design
Editorial system, art-directed, never templated
Type, grid, motion, and tone built as a system. We design the hero, the long pages, the unloved corners, and the empty states. Every screen looks like it belongs to the same studio. Nothing is parked for later.
04
Build
Production code your team can keep
WordPress, Shopify, or page builder — we build clean, accessible, performant, and documented. Component-led, naming you'll recognize next year, and a changelog your in-house team can read.
05
Launch
Migration without losing rankings or sleep
Pre-launch crawl, redirect map, schema and metadata cutover, performance baseline, and a launch playbook. We run the deploy with you, not at you.
06
Grow
Care plan, CRO sprints, and quiet improvements
We stay involved. Monthly performance reports, security and core updates, and CRO sprints that compound. The site gets better the longer you keep us.
What this looks like in production
Numbers we earn, not numbers we round up.
Sites shipped
across 27 countries
Studio hours
delivered since 2019
Avg conversion lift
post-redesign clients
Client retention
into year two
In their words
Senior teams who chose us.
Haxtiv replatformed our marketing site without losing a single ranking. We saw organic leads up 38% inside the first quarter and the editorial team finally has a layout system they don't fight.
Mara Iglesias
VP Marketing · Lumenwave Health
Headless WordPress redesign
Our previous Shopify build was a Frankenstein of apps. The Haxtiv team simplified the stack, rebuilt the PDP and CRO patterns, and our store is faster and more profitable than it has ever been.
Daniel Korver
Founder · Northbound Goods
Shopify Plus rebuild
Frequently asked
Answers worth asking for.
Don't see the question you're holding? Send it to [email protected] and we'll answer the same day.
Continue reading
Where to go next
WordPress maintenance
WordPress-specific.
Shopify maintenance
Shopify-specific.
WordPress support
WP on-demand support.
Shopify support
Shopify on-demand support.
Website speed optimization
Cross-platform speed.
Technical SEO services
Cross-platform technical SEO.
Pricing
Care plan tiers.
Engagement models
How we work.
Start here
Move maintenance to a partner you can hand procurement.
30-minute call. We'll review the site and share a fair monthly quote.