WordPress support

Senior WordPress support, not a tier-one ticket queue.

On-demand and retainer support from engineers who actually build WordPress sites. We pick up the phone when something matters, debug the plugin conflict properly, and ship the fix the same day where we can.

Engineers

Senior, not offshored

Response

Same-business-day, faster on retainer

Scope

Bugs · changes · audits · incidents

Plans

Hourly · monthly · enterprise

What is WordPress support services?

WordPress support services are on-demand senior engineering help for in-house teams — bug triage, plugin conflict resolution, custom changes, and incident response with a real SLA. It is the on-call complement to scheduled maintenance: hands available when something breaks now.

Why this exists

Most WordPress 'support' is junior staff reading scripts.

Cheap support exists. It is also the reason ticket loops drag for weeks and 'we tried disabling plugins' becomes a recurring theme. Our support is a small team of senior WordPress engineers who diagnose the actual cause, ship the actual fix, and write a brief that explains what happened. It costs more per hour and resolves problems in fewer hours.

What we hear most

Reasons brands move support to us.

01

Ticket loops with the previous agency

Three rounds of 'can you confirm the issue?' before anyone touches the codebase. Time-zone mismatches. Ownership unclear. Resolution slow.

02

In-house team is over capacity

The internal dev is working on the next product launch. WordPress sits on the back burner. Marketing requests stack up. Nothing goes wrong, but nothing ships either.

03

Plugin conflict nobody can solve

A plugin update broke a template. The reproduction is intermittent. The vendor blames another plugin. The ticket has been open for two weeks.

04

One-off project that's outside the in-house remit

ACF schema migration, a new custom block, a Gutenberg pattern library — work the in-house team could technically do, but it would consume two sprints they don't have.

05

An incident that needs a senior pair of hands

Site is down or degraded. The on-call internal dev has bandwidth for triage but not full debugging. You need a senior WordPress engineer on the call within the hour.

06

Audit before a procurement or due-diligence

Investor or buyer is reviewing the tech estate. WordPress site needs an honest audit (security, performance, codebase quality) within a week. We deliver auditor-ready briefs.

What we deliver

How Haxtiv WordPress support works.

Three engagement shapes — pick the one that matches the cadence and seriousness of the work.

Hourly support

  • Pre-paid blocks of senior dev time (10h, 25h, 50h)
  • Same-business-day response for new requests
  • Detailed time logs with tickets and code references
  • Hours roll forward 90 days — no use-it-or-lose-it
  • Ideal for occasional small changes and bug fixes

Monthly retainer

  • Fixed monthly hours (20h, 40h, 80h) at a reduced rate
  • Named senior engineer with backup coverage
  • Slack channel for the team — fast async responses
  • Quarterly site review and improvement plan
  • Ideal for ongoing maintenance plus enhancement work

Incident response

  • 4-hour SLA for production-impacting issues (Premium tier)
  • 24/7 on-call engineer with paging
  • Post-incident review with a written runbook update
  • Optional load-testing and chaos-engineering ahead of launches
  • Ideal for high-traffic, revenue-critical WordPress sites

Audits

  • Codebase audit: theme quality, plugin debt, dependency health
  • Security audit: hardening checklist, role audit, vulnerability scan
  • Performance audit: real-user CWV, slow queries, cache strategy
  • SEO audit: schema, internal linking, indexation hygiene
  • Auditor-ready report — typically 1–2 weeks turnaround

Specialist work

  • ACF Pro content-model refactors
  • Custom Gutenberg blocks and block patterns
  • WordPress to headless (Next.js) migrations
  • WP-GraphQL or REST API integration
  • WordPress multisite setup and consolidation

Process

How this service runs end to end

The same six-step shape we use across every Haxtiv project — adapted to the specifics of this scope.

  1. 01

    Discover

    Audit, intent, and the part nobody is saying out loud

    We open with a working session — not a deck. We pull analytics, crawl the existing site, audit the brand, and interview the people closest to revenue. We surface the friction inside the team, not just the friction on the screen.

  2. 02

    Define

    Sitemap, story, and the metrics that actually matter

    We define the audience journeys, the commercial pages we are willing to defend, the SEO architecture, and the measurable outcomes. You get a shape of the project that survives feedback because it was built on evidence.

  3. 03

    Design

    Editorial system, art-directed, never templated

    Type, grid, motion, and tone built as a system. We design the hero, the long pages, the unloved corners, and the empty states. Every screen looks like it belongs to the same studio. Nothing is parked for later.

  4. 04

    Build

    Production code your team can keep

    WordPress, Shopify, or page builder — we build clean, accessible, performant, and documented. Component-led, naming you'll recognize next year, and a changelog your in-house team can read.

  5. 05

    Launch

    Migration without losing rankings or sleep

    Pre-launch crawl, redirect map, schema and metadata cutover, performance baseline, and a launch playbook. We run the deploy with you, not at you.

  6. 06

    Grow

    Care plan, CRO sprints, and quiet improvements

    We stay involved. Monthly performance reports, security and core updates, and CRO sprints that compound. The site gets better the longer you keep us.

What this looks like in production

Numbers we earn, not numbers we round up.

0+

Sites shipped

across 27 countries

0k

Studio hours

delivered since 2019

0.0x

Avg conversion lift

post-redesign clients

0%

Client retention

into year two

In their words

Senior teams who chose us.

Haxtiv replatformed our marketing site without losing a single ranking. We saw organic leads up 38% inside the first quarter and the editorial team finally has a layout system they don't fight.

Mara Iglesias

VP Marketing · Lumenwave Health

Headless WordPress redesign

Our previous Shopify build was a Frankenstein of apps. The Haxtiv team simplified the stack, rebuilt the PDP and CRO patterns, and our store is faster and more profitable than it has ever been.

Daniel Korver

Founder · Northbound Goods

Shopify Plus rebuild

Frequently asked

Answers worth asking for.

Don't see the question you're holding? Send it to [email protected] and we'll answer the same day.

Yes — most of our support clients have inherited sites from previous agencies or freelancers. We start with a 2–4 hour audit so we understand what we are inheriting, then run the engagement on the agreed terms.

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Where to go next

Start here

Get senior WordPress support without rebuilding the relationship every ticket.

30-minute call. We'll scope the work, share a fair quote, and start the same week.

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